The Terms and Conditions together with our FAQ’s contain the full and complete understandings
between stoke city and you. No advice or information, whether oral or written, obtained
by you through or from the web site or from any conversations with our staff will
operate to vary these terms and conditions.
These Terms and Conditions and any contracts made under them are governed by and
shall be governed and construed in accordance with the laws of England and Wales
whose courts shall be courts of exclusive competent jurisdiction. We make no representation
that materials on this Site are appropriate or available for use in other locations,
and accessing them from territories where their contents are illegal is prohibited.
Customers who access this web site from locations outside the United Kingdom do
so at their own risk and on their own initiative and are responsible for compliance
with local laws, to the extent that any local laws are applicable. Nothing in these
Terms shall in any way be deemed to restrict or affect your statutory rights under
English law.
All material on this website is copyright of Stoke City Football Club. Please state
the source when using quotes.
If you have any complaints or comments about our web site or any of the products
supplied to you, please contact Direct Support at: direct.support@stokecityfc.com
Family season tickets in the family area constitute the purchase of a minimum of
one Adult/Over 65/ Under 21 ticket and one Under 14/Under 11 ticket in any purchasing
group. For each Under 14/Under 11 ticket sold there can be a maximum of two Adult/Over
65/Under 21 and one Under 17. Entry to the ground on match days will only be permitted
for any purchasing group if the Under 14/ Under 11 is present. If for any reason
the Under 14/ Under 11 cannot attend, tickets must be exchanged at the Ticket office
two hours prior to kick off.
For home cup-ties, your seat will be automatically reserved for a period of time
as advertised by the club, after which the reservation period will be cancelled.
South Stand Season Ticket Holders may need to relocate depending on the away allocation
of the fixture concerned.
For away cup-ties and ‘all ticket’ matches, season ticket holders will be given
priority to buy tickets subject to availability according to the membership scheme.
Season ticket applications are accepted on the condition that holders obey stadium
rules and regulations and only occupy the seat allocated. Any breach of these conditions
may result in the ejection from the stadium and confiscation of the season tickets
without compensation. This rule also applies to away fixtures.
The club reserves the right to operate unlimited reduced price ticket promotions
throughout the season without liability to season ticket holders.
It is a condition that the Season Ticket holders do not take part in racist chanting
or any other form of offensive behaviour.
Disabled pricing applies to supporters who are in receipt of the higher rate of
disability living allowance (either mobility or care component).
Documented evidence will be required at the time of purchase for all disabled and
age concession tickets.
Season tickets are non-transferable and non-refundable.
Season ticket holders are advised that if you have not opted to join the SCFC lost
or replacement scheme we are unable to replace your season ticket. Season ticket
holders are therefore advised to take appropriate personal insurance to cover the
face value of their season ticket.
Stoke City Football Club accepts no responsibility for seats affected by adverse
weather condition.
SCFC accepts no responsibility for lost or stolen tickets.
No refund will be given by the club if, the match is not attended. Where any match
is cancelled, abandoned or postponed, the club shall have no liability to a Ticket
holder except that, following any cancellation, abandonment or postponement of a
home match, a ticket holder shall be entitled to attend the rearranged match.
Refunds will only be given in exceptional circumstances and at the sole discretion
of the club management. Please always keep your receipt as proof of purchase.
Refunds will not be given under any circumstances once a fixture has been fulfilled.
Match tickets are posted 2nd class within the UK but will only be available for
delivery up until 3 days before a game. After this point the tickets will be available
for collection from the collection point window at the Main Ticket Office.
Tickets purchased for supporters abroad cannot be posted and are only available
for collection on the day of the game. Ticket Office Please direct any ticketing
queries to the Britannia Stadium Ticket Office on 01782 367 599 or e-mail customers@stokecityfc.com